Warranty Request

Welcome to the John Houston Custom Homes Warranty Request page where we are committed to deliver a quick and easy warranty experience for all homeowners. We proudly partner with Hyphen Solutions to provide our homeowners with a Warranty Portal that streamlines the process. To submit a Warranty Request, login to the Homeowner Portal below. To request access to the portal, please complete the "Request Access to Homeowner Portal" form below. 




All warranty request responses will follow the below guidelines.

 

Emergency Response: If you are experiencing an immediate “Emergency Warranty Item” please refer to the contact information provided in your Homeowner Orientation Manual or you may contact us at 866-215-8450. A warranty representative will respond back within 30 minutes. 
Examples: Uncontrolled Water Leak, No A/C, No Electricity, Stoppage of Sewer

 

Non-Emergency Response: If your warranty request is received Monday – Friday before 3:00 p.m., a Warranty Representative will contact you by the end of day. If your request comes in after 3:00 p.m. Monday - Sunday, a Warranty Representative will contact you by 12:00 p.m. the next business day. 

 

Home Access: Please provide access to your home within 3 business days of your initial warranty request. Unavailability may result in closing of the warranty request.

 

Thank you, 
Warranty Support Team

 

Request Access to Homeowner Portal