Warranty Overview & Request

Frontline Warranty Hotline: 1.800.811.8787

Warranty Overview

Buying a new home is one of the largest investments you will ever make, which is why it's important to ensure your home comes with protection. As a 2-10 Home Buyers Warranty (2-10 HBW) builder member, John Houston Homes provides every home we build with 10 full years of structural home warranty protection from the nation's leading home warranty company. With the purchase of your new home, you'll receive a copy of the structural home warranty contract that explains what is covered as well as a maintenance booklet to give you tips on how to care for your home. In addition, the warranty is fully-transferable, which increases the resale value of your home.

What's Covered?

• 10 full years of structural defect coverage for load-bearing components.

• 2 full years of systems surety coverage against defects in wiring, piping, and ductwork in electrical, plumbing and mechanical systems.

• 1 full year of surety coverage against defects in workmanship and materials.

Warranty Request

As an enhancement to your warranty program, we have also enrolled your home in the Front Line Warranty Service (FLWS) program, administered by 2-10 Home Buyers Warranty. FLWS will be the point of contact for all of your warranty service requests.

To submit warranty service requests, please login below to your homeowner portal. If you are a first time user, select the “sign up here” button. Once you have signed in, click “Service Requests” to submit your warranty requests.

Homeowner Portal Sign In (Sign In | 2-10 Home Buyers Warranty)

Non-emergency Warranty Request

For non-emergency warranty requests, contact 2-10 Warranty at 1.800.811.8787. A warranty representative will respond to non-emergency requests within 24 hours. (Example, Thursday night call returned on Friday; Friday night call returned on Monday)

Emergency Warranty Request

If you experience an emergency warranty service situation as defined below, please notify 2-10 HBW and contact the appropriate contractor below:

Please note, if you contact the emergency subcontractors with a NON EMERGENCY issue, you as the homeowner will be charged for the service.

Plumbing:

• Not working at all

• Excessive leak, one that is a slow drip is not considered excessive.

• A drain back up

Contact: JS Plumbing - 972-288-9238

 Electrical:

• Not working at all, this does not include individual switches or outlets this is for the entire house

• A hot wire is exposed

Contact: In Charge: DFW - 972-292-1478; Waco - 254-231-3892

HVAC:

• The entire system is not working, this does not include individual rooms or zones.

Contact: TX Ace - 817-240-6701

JHouston Homes Emergency After Hours: 866-215-8450, 7 days a week 7:00 pm - 6:00 am